Terms of Stay
We will do our best to make your stay at Villa More truly special. Please read the house rules, which are in place for the comfort and safety of all guests.
1. The owner of Villa More is: Franklin Investments Marcin Janowski ul. Leśne Zacisze 29; 62-070 Trzcielin; Poland VAT ID: 7811693153 E-mail: info@villamore.pl Phone: +48 603 360 066
2. Apartments are rented for a minimum of 3 nights.
3. Check-in is from 14:00 and check-out by 10:00. Early check-in or a late check-out is possible subject to availability and prior arrangement with the owner.
4. A booking is considered confirmed once payment has been made.
5. The person making the booking must be at least 18 years old.
6. We reserve the right to refuse a guest who seriously violated the house rules during a previous stay.
7. In the event of a serious violation of the house rules during a stay, the owner has the right to demand immediate departure with no refund.
8. By making a booking, the guest consents to the processing of their personal data solely for the purpose of completing the reservation and fulfilling the registration obligation in accordance with data protection regulations. The guest has the right to access and update their personal data.
9. We reserve the right to cancel a booking due to circumstances beyond our control. In such a case, any payment made will be refunded in full.
10. If you need an invoice for your stay, please let us know at the time of booking and provide your billing details.
11. Unregistered visitors may stay in the apartment after prior notification to the owner, provided they comply with the house rules and quiet hours.
12. Quiet hours are from 22:00 to 07:00.
13. The property provides services in line with its standard. Please report any concerns about quality to the owner as soon as possible so they can be addressed promptly.
14. The property undertakes to provide:
- a comfortable and undisturbed rest for the guest,
- confidentiality of guest information,
- resolution of any faults and inconveniences as far as possible.
15. Guests have free Wi-Fi access in the apartments.
16. The guest is financially liable for any damage to the property’s equipment or technical installations caused by themselves or members of their party.
17. Pets are accepted only with the owner’s prior approval. The owner may charge an additional fee for the pet’s stay or post-stay cleaning.
18. For fire safety reasons, smoking is strictly prohibited throughout the property.
19. Guests may submit a complaint regarding their booking or stay by sending a message to info@villamore.pl or by submitting it in writing to the owner. The complaint should include the guest’s full name, dates of stay and a description of the situation. Complaints are handled within 14 days of receipt. The response is provided in the same form as the complaint was submitted, unless the guest indicates a preferred alternative.
20. If you have any questions or need assistance, we are available by phone at +48 603 360 066 between 09:00 and 20:00, or by email at info@villamore.pl.
